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Troubleshooting

This page covers common problems and the fastest things to check first.

I can’t see my organization​

Check these possibilities:

  • you have not created one yet
  • your invite was not accepted successfully
  • you are signed into a different account
  • your profile data needs to refresh after a recent change

Try signing out and back in if the organization context looks incorrect.

Possible causes:

  • the invite was already used
  • the invite URL was copied incorrectly
  • you opened an old invite
  • you need to sign in instead of sign up, or vice versa

Ask the admin to send a new invite if needed.

My library upload failed​

Check:

  • the file extension is supported
  • the file is valid text data
  • the JSON upload is actually a Team Chords backup
  • the page was fully loaded before starting a JSON bulk import

For JSON backups specifically, wait until the library connection is ready before retrying.

Bulk JSON import says to wait​

This usually means the live library connection has not finished initializing yet.

Try this:

  1. wait a few seconds
  2. keep the library page open
  3. reopen the upload dialog
  4. retry the import

My chord sheet preview looks wrong​

Look for:

  • malformed ChordPro syntax
  • unsupported source formatting
  • a failed conversion from another format
  • missing metadata or bad section markers

Try using the converter again or simplify the content until the preview renders cleanly.

I saved a set list but something looks out of order​

Check whether you:

  • dragged songs into the intended order
  • saved after reordering
  • duplicated a song unintentionally
  • edited the correct set list

Open preview again after saving.

Live/shared set list is not updating​

Possible causes include:

  • temporary connection problems
  • the browser tab lost connection
  • the set list was changed after the view loaded and needs a refresh
  • the underlying chord sheet was removed

Refreshing the set list view is the fastest first step.

Printing doesn’t look right​

Before printing:

  • switch page size to Letter, A4, or Legal
  • preview the set list view first
  • check the browser’s print scale settings
  • verify that the song content itself renders correctly on screen

Billing page looks stale after checkout​

Billing changes may take a moment to appear.

Try:

  • switching tabs and returning
  • refreshing the page
  • waiting briefly after checkout completes

Team Chords already tries to refresh billing-related profile information after focus/visibility changes.

I can’t manage billing​

You may not be an admin for the active organization.

Check your role in:

  • the Team page
  • the Profile page
  • the active organization context

I can’t rename the organization​

Only admins should expect to edit the organization name.

Also verify:

  • the new name is not blank
  • the new name is within the allowed length
  • you waited for autosave to finish

Support checklist before contacting us​

To speed up support, gather:

  • your organization name
  • the exact page or feature involved
  • the steps you took
  • the error text you saw
  • whether the issue affects one user or the whole team

Then open the Support page and start a chat.